Difference between revisions of "Contact Support"

Revision as of 15:04, 2 May 2018

Charitylog have a range of support services available which can be accessed Monday to Friday, from 9am to 5pm. The support contract you have will define the services that are available to you. Please see below for further details. Our support services are designed to assist Administrators with the setup and design of the system and trouble shooting. In some instances it may not be possible to offer support if training is the best option to resolve the issue.

Wiki

The Wiki Manual (what you are on now) is the full manual to the system. It contains help for each section of the system including a range of 'How to Guides'. It is recommended to search the Wiki first before contacting support as most topics should be covered.

• Available to all systems and support contracts.

Help Centre - Webinars and How to Videos

Click here for details of the Help Centre

• Available to all systems and support contracts.

Onsite Training Day

• London(inside M25), Scotland and Northern Ireland rate £575 (ex VAT), all other areas £495 (ex VAT).
• Minimum of 1 full day which cannot be split over multiple days.
• Available to all systems and support contracts.

Remote Training

• Remote training is available at £45 (ex VAT) per hour.
• Minimum of 1 hour.
• Available to all systems and support contracts.

Telephone Support

• Included with Charitylog
• Requires additional support contract for Charitylog Local

Call 01989 763691

Email Support

Please note that we aim to reply to emails within 10 business days. If your contract includes telephone support and your enquiry is urgent than please contact support by telephone.

• For Charitylog Support simply email - support@dizions.co.uk.
• For Charitylog Local, please complete a Support request form and send to charityloglocal@dizions.co.uk.